Caterer Report: Office canteens need tech injection to boost customer experience, drive footfall and increase sales

| November 13, 2018 | By

Over half of UK workers would eat in their office canteens more often if they were rewarded for their custom through a loyalty scheme that delivered faster and more personalised customer experiences, according to a new joint report from Yoyo and digital ordering platform Preoday.

Catering Report: Office canteens need tech injection to boost customer experience, drive footfall and increase sales

Employees want more value from office canteens

When asked what is important during their lunch break, a third of workers with a workplace canteen (32%) say cheap prices and value for money is critical when buying food from their office canteen.

A similar proportion (28%) don’t believe they are getting enough value for money – nor are they being rewarded in any way for their regular custom at office canteens.

Over half of UK workers (57%) said the introduction of tech-led loyalty schemes that could offer more personalised deals would lead them to visit their office canteen more often. At present, only 15% of office canteens provide any sort of loyalty scheme at all.

Yoyo CEO Michael Rolph said that tech-led loyalty schemes can also put the right customer data into the hands of office caterers and open up a whole new world of personalisation.

“Usually the closest lunch spots in proximity, office canteens have a duty to deliver an experience that will maximise both value and convenience for time-poor workers taking lunch.

“At the same time there is a huge opportunity for caterers to hone in on their customers’ behaviour, address gaps in their current services and deliver enhanced experiences that will increase footfall, bolster customer retention and, above all, strengthen revenue.”

Workers want speed from office canteens

When asked, almost a third (27%) of workers say “speed” is one of the two most important factors when considering their lunch options – and nearly a quarter (24%) said that queuing time actively puts them off visiting their office canteen.

Two fifths of UK workers (40%) also say they would visit their office canteen more often if the service was quicker or they could pre order their food and pick it up without queuing at all. However, at the moment, only 17% of workplace canteens offer a pre-ordering functionality to customers.

Nick Hucker, CEO of Preoday, said: “In the UK the desk is increasingly used as a dining table, but this is a trend that causes problems for employers and staff alike. While stress at work is often inevitable, it can be mitigated by taking a proper break. Without one, employees risk taking their stress home with them instead.

“The convenience of workplace canteens can provide this environment for a break and a good meal. Our report reveals that using technology to respond to demands for speed and convenience can both improve the lunch break experience and help canteens attract more custom.”

Download the report here:

Yoyo: How Office Canteens Can Fuel Better Lunch Breaks Download Report

Editors note:

The survey included in this report reflects the anonymised responses of 2,003 workers based in the UK with a workplace canteen, surveyed between 12th – 19th September 2018. The survey was conducted by Opinium for Yoyo and Preoday to analyse how canteens in the workplace can improve the quality of a time-poor worker’s lunch break.