A message of support to our retail partners in response to the coronavirus (COVID-19)

| March 19, 2020 | By

Dear friends,

I wanted to reach out to all of our retail partners in light of the coronavirus crisis.

We know that the challenges COVID-19 has brought to your doors is unprecedented.

Whether it’s cash flow, footfall, supply chains, logistics or staff arrangements, this coronavirus is hitting every facet of your business.

Yoyo’s mission is to ensure you always deliver the best and most rewarding customer experience to your customers – we want you to know that this stands just as much now, as it did before the arrival of COVID-19.

That’s why Yoyo has already taken steps to ensure we’re able to fully support you, your outlets and your staff during this time.

Last week, we took the early precaution to send our teams home and prepare for Yoyo to be run fully remotely, ensuring that zero interruption would occur to you, the retailer.

This is now in place and we wanted to highlight the following:

  • Account teams are currently in the process of reaching out to you and your outlets to offer any help and advice around your campaigns.
  • Customer Support, for both you and your customers, remains fully staffed and operational.
  • Where store closures have had to take place, we’re ready to help you communicate key messaging to app customers.
  • If your outlets are still open, we can help communicate the health benefits of mobile payments over cash transactions, which have been identified by the World Health Organization (read more here).
  • We can also help you devise and deliver special rewards, discounts and offers to customers via in-app purchase. These can help you be fully prepared for when your customers start flooding back.

What’s more, our technology team is working hard to find new and improved solutions that can further support you and your outlets at this time.

As a result, we’ve pushed forward the release of our Order Ahead / Click & Collect functionality to early April. We believe these functionalities can play a big part in preventing the spread of COVID-19 in your stores.

For more information on how you can benefit from this initiative, reach out to your account director or drop us an email at hello@yoyowallet.com

In short, we’re doing everything we can to ensure you have one less problem to deal with at this time.

While the retail industry has faced some massive challenges in recent years, the threat posed by this coronavirus is unparalleled in comparison.

But we also know that retailers have proved themselves time and again to be the most creative, resilient, adaptive players when faced with a crisis.

We’ll keep you updated with further information, but I want to emphasise that we’re here to help you get through this.

Stay safe and healthy.

Yoyo CEO Michael Rolph

Michael Rolph

Visit www.poweredbyyoyo.com for more information