easyCoffee, the coffee chain launched by CEO and entertainment entrepreneur Nathan Lowry and easyJet tycoon Sir Stelios Haji-Ioannou, has forged an alliance with Yoyo to provide a new app-based payments and loyalty solution for its customers, as both companies rapidly expand across the UK.
easyCoffee CEO Nathan Lowry
Yoyo will build and roll out an easyCoffee payments and loyalty app experience, which will provide customers with:
- Secure, straight-through mobile payment
- Automated easyCoffee loyalty accumulation
- Instant easyCoffee rewards redemption and voucher sharing
- Digital receipt collection
- All of this delivered to customers in a single moment at the point-of-sale
Through Yoyo’s unique commerce API, easyCoffee will also capture fully anonymised customer basket data at the point-of-sale, enabling the new coffee chain to analyse and segment purchasing behaviour to deliver the most personalised rewards, offers and in-store experiences.
In 2016 easyCoffee opened its first shops in central London and has since expanded to Edinburgh, Hastings, Orpington and Dartford.
The coffee chain now plans to open 200 new shops by 2021, with its new Yoyo-powered app playing a major part of easyCoffee’s ambitious growth strategy. On day one of the app launch, 20 new easyCoffee shops will already have opened.
easyCoffee founder Nathan Lowry said: “We are so chuffed at our link up with an experienced innovator such as Yoyo and look forward to launching in shops and vending UK wide.”
Michael Rolph, co-founder and CEO at Yoyo, said: “We’re delighted to be working with easyCoffee, which has partnered with Yoyo at a time when both companies are growing at such a rapid pace.”
“easyCoffee’s decision to combine its impressive growth plans with a new digital-first customer retention strategy shows just how important the customer experience now is on the high street – it can no longer be an afterthought.
“Consumers want more than just another way buy their coffee. They want added-value. Combining a fast and secure payment method with a loyalty programme that can be personalised according to an individual customer’s behaviour is how retailers can provide this added-value.”
The Yoyo-powered easyCoffee app experience will be available for UK customers to download in 2019.
Check out what The Grocer had to say about Yoyo’s latest high street retail partnership: